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Knowledgeable Support – with a 99% customer satisfaction rating
One Step Retail Solutions has been the leading reseller of retail store management systems worldwide and has built one of the industry’s most state-of-the-art Technical Support departments to help customers get the most out of their systems.
Our national network of highly trained and certified technicians enables One Step Retail Solutions to work with any company of any size, anywhere.
Retail Technology Services & Support
Managed IT Services
One Step Retail Solutions understands the technology challenges retailers face every day and how to overcome them by utilizing the latest IT tools, methods and industry best practices. Our Managed IT Services plan offers retailers an all-inclusive, enterprise IT management solution to help ensure your systems are reliable, secure and cost-effective- now and in the future.
Our dedicated, certified retail experts will work with you to identify areas of improvement and implement strategic solutions that leverage resources, control costs, and build long-term growth within your business.
Installation and Training
One Step Retail Solutions provides consultants, seminars, and project management to assist you and your staff with the installation, implementation, and use of the system. Custom programming is also available to fit your specific needs; adapted to the way you do business.
One Step Retail Solutions offers several ways to support your system, from our unparalleled Premium Support for the highest levels of service to Flex5 support for access to our technical specialists in a more flexible, general way. See all support options.
24/7 Interactive Support Knowledge Base
One Step Retail Solutions has the world’s largest Retail Pro Knowledge Base, ensuring a consistent level of premium service that gets your problems resolved quickly and correctly – providing you with off-line help 24/7.
Our Knowledge Base is exclusively for customers of One Step Retail Solutions. It is the finest self-help resource for troubleshooting, maintaining and maximizing Retail Pro and represents the combined understanding of dozens of Certified Retail Pro Technicians at One Step Retail Solutions over many years. This means our clients can effectively access the minds of certified Retail Pro Technicians 24 hours a day, 7 days a week.