Santoni Shoes opened a New York store located on the prestigious Madison Avenue and chose One Step Retail Solutions to implement their point of sale. Overcoming the challenges of setting up a unique POS for speciality retailers is what One Step Retail excels at, and the quality of service was not lost on Santoni. In appreciation, the regional manager wrote a letter of thanks:
“Thank you all for your support and help with setting up Retail Pro for us here at Santoni Shoes.
“One Step Retail Solutions was able to meet our goals by providing a system in the time frame that we needed, which gave us the ability to ring sales on Retail Pro and provide reporting through the Retail Pro Reports module.
“Overall the implementation was a success and even though there was a need to redo the inventory import several times, your implementation specialist had the patience and took the time to re-import after receiving updates from our corporate office in Italy. He also took the time to understand how we operated and provided us training on how to use everything that was relevant to our business.
“One Step was very knowledgeable of proper retail practices, and was able to help us streamline our operations using Retail Pro.
“Additionally, after the initial implementation, One Step has been available to help us with questions that arise from time to time and even helped us conduct our physical inventory in our store on Madison Ave and at our warehouse in New Jersey, he’s always been available when we needed him the most.
“I would recommend One Step to any other retail company who needed a retail system implemented.”
D.R., NY Santoni Manager