Going Beyond the Basics with Our Managed IT Services

One Step News

Written by Greg Rogers, One Step Director of Business Development | August 15, 2017

Most of our customers have come to know One Step as their trusted POS and retail technology partner. However, we offer a full spectrum of IT management services designed to address the specific needs of today’s modern retail environment. While we perform many of the same basic services offered by other IT providers, One Step leverages 30+ years of retail knowledge and technology best practices to ensure a company’s entire IT infrastructure is in alignment with their overall retail strategy.

We go beyond the basics to include things like IT strategy/budgeting, dedicated Network Management, and enterprise-level accountability to ensure your technology delivers the competitive advantage and ROI required to foster success and long-term growth. With One Step’s Managed IT Services, customers can offload routine management of their entire technology infrastructure so they can focus more on retail operations, brand development, and business expansion.

Here are a few things retailers can expect from One Step if they sign up for our Managed IT Services:

Customized onboarding process offers a detailed assessment of entire IT infrastructure, ongoing issues/concerns, business needs and overall retail strategy to ensure we fully understand the customer’s expectations and long-term goals.

Senior-level IT consultant works directly with ownership/management on an ongoing basis to align and review key IT initiatives, budgets and technology roadmap.

Dedicated Network Administrator is responsible for implementing and maintaining IT best practices, system deliverables and technical standards throughout the organization.

Centralized Services team proactively monitors the customer’s network 24/7 to identify potential risks, manage patch/OS/security updates, improve system performance and conduct regular preventative maintenance.

Certified Help Desk technicians provide unlimited, priority end-user support during business hours to address any IT or application related issues.

DataShield security protection delivers the latest virus/malware/ransomware tools, firewall configuration, automated data backups and password management. 

Mobile device support includes content management, site/app store accessibility, geo-fencing via GPS/RFID and Wi-Fi/4G failover management.

If you know any retailers who may benefit from these services or would like more information, please contact Director of Business Development, Greg Rogers, at (818) 543-4777 x4133 or email grogers@onestepretail.com