Small to mid-sized retailers depend on their technology operating efficiently and consistently in order to remain competitive. However, as reliance on IT grows, so do the resources needed to support increasingly complex IT environments. For retailers not named Walmart or Target, IT resources are often limited and can be quickly overwhelmed by the demands and pressures of keeping up with changing technology and growing security threats. If they fall behind with things such as backups, patches and virus updates, odds greatly increase that a significant issue may threaten their business and bottom line. In addition, time spent on the day-to-day tasks of maintaining a network could be better spent focusing on higher value projects and company growth.With over 30 years of retail technology experience, One Step leverages a process-driven methodology to supplement and enhance your current IT strategy. Our team of certified network professionals works side-by-side with existing resources to ensure your technology is aligned with industry best practices and proactively managed for maximum performance and minimum risk. We don't seek to replace your current IT Manager... we help to make them better! By offloading the day-to-day maintenance of your networks to One Step, your IT Manager is able to focus on more important ROI-based initiatives and
With over 30 years of retail technology experience, One Step leverages a process-driven methodology to supplement and enhance your current IT strategy. Our team of certified network professionals works side-by-side with existing resources to ensure your technology is aligned with industry best practices and proactively managed for maximum performance and minimum risk. We don't seek to replace your current IT Manager... we help to make them better! By offloading the day-to-day maintenance of your networks to One Step, your IT Manager is able to focus on more important ROI-based initiatives and long-term expansion.
Here are some of the key differences between OSRS and other IT Providers:
KEY 1 Most MSPs are small, 3-5 person companies that must take on a large number of clients in a broad range of industries to be profitable. As a result, they often lack the resources and availability to provide the level of personalized service required to be effective. Because OSRS has already established itself as one of the leading retail technology companies in the country, we have the flexibility to take on a smaller number of MSP clients and provide highly responsive IT services specific to the retail industry.
KEY 2 While some MSPs choose to specialize in niche industry verticals like dental, legal or financial offices, most serve a broad range of disciplines. OSRS has focused exclusively on retail technology for over 30 years and remains committed to helping specialty retailers manage and grow their businesses. Very few, if any, MSPs have the retail industry pedigree we do which means our customers benefit from our understanding of their unique needs and the relationship between IT networks and complex retail systems.
KEY 3 One Step’s proactive approach to managing retail networks is based on a proven methodology developed by some of the most successful MSPs in the business. Although we include all the same basic services as a traditional MSP, OSRS expands its offering to include C-level IT consulting, dedicated Network Administration and strategic alignment with industry best practices. OSRS is not just a service provider, we are a business partner and work closely with ownership/management to help ensure their IT provides the competitive advantage and ROI necessary to foster success and long-term growth.
KEY 4 Some companies are leery of outsourcing their IT, especially to someone they don’t know or trust. OSRS eliminates that risk since we're already working with clients on their existing retail technology. In most cases, we already have a substantial understanding of how a customer's IT networks are setup and interact with their POS system. This puts us in a unique position as we’re able to evaluate the entire IT infrastructure as it relates to a company’s overall retail strategy.