Our support technicians are certified in products we support.
Our support team responds quickly – get the answers and expert support you need. We're available when you need us and offer
unparalleled service and support to our clients.
One Step Retail Solutions has been the leading reseller of retail store management systems worldwide and has built one of the industry's
most state-of-the-art Technical Support departments to help customers get the most out of their systems.
Our national network of highly trained and certified technicians enables One Step Retail Solutions to work with any company of any size,
Retail Technology Services & Support
One Step Retail Solutions offers several ways to support your system, from our unparalleled Gold Support for the highest levels of service to
Bronze support for the technology savvy, self-help type of business. See
all support options.
Installation and Training
One Step Retail Solutions provides consultants, seminars, training classes with on-site training, and project management to assist you and
your staff with installation, implementation and system use. Custom programming also provided to fit your specific needs; adapted to the way
you do business.
24/7 Interactive Support Knowledge Base
One Step Retail Solutions has the world's largest Retail Pro Knowledge Base, ensuring a consistent level of premium service that gets your
problems resolved quickly and correctly - providing you with off-line help 24/7.
Our Knowledge Base is exclusively for customers of One Step Retail Solutions. It is the finest self-help resource for troubleshooting,
maintaining and maximizing Retail Pro and represents the combined understanding off dozens of Certified Retail Pro Technicians at One Step
Retail Solutions over many years. This means our clients can effectively access the minds of certified Retail Pro Technicians 24 hours a day,
7 days a week.