FAQs

How do I know which point of sale software is best for my store?
There are many technology products available to you as a retailer. And, of course, everyone says that their product is the best. But your industry, your unique business needs, and your goals dictate what technology is the best fit for your business. A One Step Retail Solution’s business consultant will conduct a free Business Analysis to best determine your needs to meet your goals.

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What makes our company stand out from other resellers?
One Step Retail Solutions acts as your technology partner instead of a vendor to give you reliable service, responsive support and a mission to help retailers succeed in their businesses. Our staff members have retail backgrounds, so we know retail.

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Does your company deal with other point of sale products not listed on your site?
One Step Retail Solutions offers a variety of technology solutions that addresses various needs across different retail markets and industries. Since the company is not tied to any single product, it is attentive to the solution – giving retailers what they need –adapted to the way they do business.

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What happens after I purchase a point of sale software from your company?
This is where our expertise comes in. For over 25 years, One Step Retail Solutions has helped thousands of retailers implement retail technology into their businesses. We will start with an implementation and planning meeting to work together with you to meet and exceed your goals. After that, we will help implement and train your staff to use your system to help your business.

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What options does a small retailer have in a point of sale solution?
The smaller retailer has many options to choose from depending on his unique business needs: from inexpensive out-of-the-box options to custom options. One Step Retail Solutions offers lower-priced packages when it makes sense for the smaller retailer.

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What does a retailer do who has specific needs for a point of sale software solution?
We really see that there are two distinctive approaches to purchasing retail technology: one for the noncomplex retailer that can use out-of-the-box but fairly inflexible software and another for the complex retailer that needs advanced features and/or customizations along with professional services to plan, implement, train, support, and service not just the technology but the business itself as it interacts with the technology. One Step Retail Solutions works with you to determine your exact needs and which solution best fits those needs.

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What happens when my business grows and needs change in our point of sale software?
One Step Retail Solutions has teamed up with top manufacturers of advanced point of sale software systems, and we can both advise and implement these products and, as the retailer’s sophistication grows, we can train, support, upgrade and assist in expansion efforts.

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How do I know which options I need for my retail business?
There are several options for retailers in terms of product. What is more important than shopping for a particular product is to understand what business issues you are looking to solve with technology, what challenges you face, and what goals you have for the technology. These do vary greatly by industry and they vary by business, and understanding these differences is where One Step Retail Solutions’ expertise truly lies.

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Is there a “one size fits all” point of sale solution?
One Step Retail Solutions’ real value to you as a retailer is our expertise as technology consultants. We take the time to find out what problems you are having, what ones you want to prevent, and look at how to achieve your goals with technology. Then and only then will we be able to professionally prescribe a “best-fit” solution because there isn’t a “one size fits all.”

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Do you offer customization in a point of sale software system?
Each business is unique and many people find that the point of sale/inventory control products that One Step Retail Solutions sells typically work for most customers without modifications. For those who do have specific requirements for their businesses, One Step Retail Solutions’ Custom Programming Department can help modify the products we sell to fit those needs.

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My business is doing great. Our sales are better than ever but I never seem to have enough money to pay my bills. Why is this?
This is a common occurrence in business. It is usually due to poor inventory control. Your dollars (profits) are sitting on your retail floor or in your back room. By utilizing the tools you already have in your POS system, you can learn to control, move or turn your inventory more often. This will uncover those missing dollars….

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